Buffer zone on set list

Using my iPad, music stand isn't uploading the chords charts. I select the week's set list but it just stays in buffer zone after 20 min, I tried deleting the app and reinstall it but it still does it.
It doesn't do it on my android phone. Just the iPad.

Hi Courtney- Please verify you have the latest version of the app installed. If you do, please email our support team and let us know what set list you are pulling up. [email protected]