.mp4 files/videos not playing

Hello,

This past Sunday, we had multiple issues with .mp4 files not playing. This even included your motion backgrounds. Can you point me a direction to fix this issue? We have reloaded both videos and rebooted our computer and they still do not want to play. We are a little stumped as to why these wouldn't play. Both of these videos worked before the church service but then we just got a green screen when we played them. Any help would be useful.
Thanks, Carrie

Hi Carrie. Please go to Settings > Screen Configurations, and Disable the GPU Hardware Acceleration. Then, restart your Presenter and see if the issue persists. If it does, email us at [email protected] so that we can better assist.