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Issue: remote app is not detecting Presenter
If Presenter is running but the Remote mobile app is unable to detect the session, it is likely because the two devices are signed in to different accounts. This situation typically occurs when Presenter is logged in with one user's credentials while Remote is logged in with a different user's credentials, and neither user is on the same WorshipTools account. Often, this indicates that the ministry has created a duplicate account. If you encounter this issue, please contact our Support team for assistance in resolving it.